Refund & Return Policy

Three situations, in the order they can happen: you change your mind before she ships, she arrives and it isn't love, or something is wrong with her. Here is exactly what we do in each.

Sold by: Lalark LLC · Contact: hi@lalark.co · This policy is shown before you pay and is part of your order terms.

1. Pre-orders — cancel anytime before shipping

If you pre-ordered, you can cancel for a full refund to your original payment method at any time before your order ships: use the cancellation link in your confirmation email, or write to hi@lalark.co. No questions, no cost. We initiate refunds within 5 business days and never later than 7 calendar days. If we cannot ship by the date we stated, we will tell you before that date and give you the choice to wait or cancel — see our Shipping & Pre-Order Policy.

2. After delivery — the hygiene rule

Bun is an intimate product. For hygiene and safety we cannot accept returns of an opened or used product, and we cannot resell returned units. Unopened units in their original sealed packaging may be returned within 30 days of delivery for a full refund; contact us first for a return authorization — the return address is provided with your return authorization. Return shipping is yours unless the return is our mistake, in which case it's ours.

3. Defects — we replace

If Bun arrives damaged or stops working as described within 1 year of delivery, we will replace it or, if we cannot, refund it in full. Write to hi@lalark.co with your order number and a short description or photo. We may ask you to return the unit in a prepaid mailer (we need it back — a returned defective unit is also how we investigate product safety). This does not cover damage from misuse, from use contrary to the instructions, from non-approved chargers, or normal wear.

4. How refunds work

Refunds go to the original payment method only — never store credit or a gift card unless you ask for it. We initiate within 5 business days; your bank may take several more days to post it. If you dispute a charge with your bank instead of contacting us, we will still work with you, but it is slower than writing to us.

5. Your legal rights

Nothing here limits rights you have under the laws of your state.